Ticketing, a knowledge base, SLA tracking, and a customer portal — installed on infrastructure you control, not a subscription you rent.
Built for small IT teams and MSPs who want the essentials done well, without the overhead of a large platform.
Priorities, statuses, assignment, SLA timers, and a shared queue view for your whole team.
Article versioning, agent editing permissions, and a public-facing help center for customers.
Response and resolution timers per priority, with warning and breach visibility on every ticket.
Customers submit and track requests without an account; incoming email becomes a ticket automatically.
Operational reports and customer satisfaction ratings collected right after a ticket is resolved.
Cryptographically signed one-click updates keep an installation current without a manual redeploy.
PHP 8.2, MySQL, and a web server — that's the whole requirement list.
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